The Computerman offers monthly subscription packages for Business customers based on business size and requirements. Whether you are a small company with modest needs, a large dynamic company with complex requirements or somewhere in between, we have an IT support solution for you.
Business Support Packages
Business
Premium
Premium
Business
Standard
Standard
Business
Essentials
Essentials
IT System Audit
A comprehensive audit of your IT setup will be carried out at the outset of your package and, if required, at suitable periods thereafter
Remote Assistance
Where possible, assistance will be delivered by remote session, this speeds up support response and enables support over long distance
Workstation Setup
We will setup new or existing workstations with any software or hardware required for them to be used in your system (you will be responsible for any hardware or software costs)
User Setup (Workstation)
We will set your user up with a Windows account, email and any other accounts/software/logins required for them to fully utilise your system on their workstation
Hardware Buying Advice
We will give you the benefit of our knowledge, experience and research capabilities in order to help you buy the right hardware to meet your requirements
Software Buying Advice
We will give you the benefit of our knowledge, experience and research capabilities in order to help you obtain the best software to meet your needs
Service Buying Advice
We will give you the benefit of our knowledge, experience and research capabilities in order to help you find the best service provider for your company’s situation
Hardware Failure Diagnosis
We will investigate the cause of any hardware failure and give advice in order to help you resolve the current issue and avoid similar future problems
Software Problem Diagnosis
We will investigate the cause of any software problems and give advice in order to help you resolve the current issue and avoid similar future problems
48hr Response Time
Our response to your request for IT support will take no longer than 48hrs (excludes weekends & Bank Holidays)
Up To 4 Employees
You can take this package if your company has 4 employees or less
Network Setup
We will plan, source, install & configure your required network components to allow your workers & systems to communicate (you will be responsible for any hardware costs & building works required)
Server Setup
We will plan, source, setup & configure a server system to suit your business
NAS Setup
We will source, setup & configure a NAS (Network Attached Storage) system to suit your operational needs if required. A NAS system is a storage unit which offers high availability across the network (and internet if required) as well as security and flexibility
User Setup (Server System)
We will add users to your server system giving them appropriate access permissions for the available resources
Domain Setup
We will help you select, acquire, host & configure any domains your business requires, including transferring existing domains to your own hosting, giving you control of your internet presence
Email Setup (IMAP)
We will add/remove normal (imap) email accounts as you require through your own domain hosting
Office 365 Setup
We will setup & configure your business 365 portal ready for your individual business needs. This includes configuring domains for use with 365, setting up user groups, shared mailboxes, shared ‘bookable’ resources (eg pool cars, boardroom, etc), user limitations, retention, etc.
User Email Setup (365)
We will setup new and existing employees with a 365 account, exchange email and setup that account on any workstation or other device that they require it on
Workstation Maintenance
We will replace/upgrade worn out hard drives, fans, etc in order to keep your workstations working efficiently (you will be responsible for any hardware costs)
Server Maintenance
We will replace/upgrade worn out hard drives, fans, etc in order to keep your server working efficiently (you will be responsible for any hardware costs)
NAS Maintenance
We will replace/upgrade worn out hard drives, etc in order to keep your NAS working efficiently (you will be responsible for any hardware costs)
OS updates
We will keep your workstation & server operating systems up to date. This is very important for security against threats from malware, viruses, etc
Software updates
We will update your business software as necessary, this includes MS Office, Sage, etc. This will make sure your software is secure and give you the latest features
Hardware Failure Solution*
After diagnosing your hardware failure we will source, install & configure your replacement hardware to get your system running efficiently again (you will be responsible for any hardware costs)
Software Problem Solution
After diagnosing your software problem, we will work with you and your software creators to resolve your problem and get your employees working again
Critical File Backup
We will setup systems to enable automatic backing up of your businesses important files to both on and off-site secure locations
Restore Files From Backup
When the worst happens, be that user error, hardware or software failure, ransomware or other data integrity problem we will be able to restore your files from the previous day or versions from further back in time to get your business going again
GDPR Compliant Backup
The backup systems we use will include encryption of your precious data at every appropriate point in the process including secure offsite storage
24hr Response Time
Our response to your request for IT support will take no longer than 24hrs (excludes weekends & Bank Holidays)
Up To 12 Employees
You can take this package if your company has 12 employees or less
Business Strategic Planning
We will work with & for you to ensure that your business takes advantage of the best new systems & technology available to give you every advantage in the future
Dealing with Service Providers
We will deal with IT service providers on your behalf to source, configure or otherwise utilise their services. This could be internet service providers, software suppliers or other IT service providers
Bespoke Apps creation
We can develop useful applications to help streamline your business processes with Microsoft PowerApps & other systems
Website Alterations
We can make minor & major alterations to your existing websites on most platforms
Out of Hours Service
We will endeavour to run processes which require system downtime (i.e. software & operating system updates) out of business hours to ensure no break in your business productivity
4hr Response Time
Our response to your request for IT support will take no longer than 4hrs (excludes weekends & Bank Holidays, response times usually 8am-8pm )
Up To 50 Employees
You can take this package if your company has 50 employees or less
Cost per month
Contact us
Contact us
Contact us
The cost of the package will be paid by standing order every month, please contact us to discuss your individual needs